Frequently Asked Questions

SHIPPING INFORMATION

Shipping fees depend on the product you select and location type. During the checkout process you will be walked through shipping options particular to your specific situation. If you have further questions please reach out to our sales team at 888-268-0298.

Depending on product availability, your box with ship in anywhere from 10-20 business days.

Once your order is placed, you will receive an order confirmation and a proof of signage design (if applicable).

After your order is shipped, you will receive an invoice with your order, and a tracking number to check the status of where your Drop Box(s) are.

If you have any questions, you can certainly call or email us at 888-268-0298 or sales@ascabr.com.

PAYMENT INFORMATION

Your card will run immediately following the sale on our website.

All items must be visually inspected when received. All items are insured. In order to file a claim, signing for the item as damaged is required. In order to report damage please call our sales team at 888-268-0298 or sales@ascabr.com.

All orders are final because products are custom built. If you require a change, please contact our sales team and we will see if we can accommodate it.

We send an email with the tracking information once the item ships so you can conveniently track your shipment.

CUSTOM VINYL DESIGN

With every vinyl order, we involve you every step of the way. Our design team will provide every customer with a design mock-up for your review. At that time, if you would like to change the design, we can certainly revise it for you before it goes to print.

If you are looking to make a custom vinyl design, all we need is your idea, a picture or logo, and your vision.  We will do the rest!

Our boxes are made to withstand the elements, but we do recommend that you clean the vinyl (as well as the cabinet). Every cabinet comes with a decal on the inside of the product that details care & maintenance.

INSTALLATION OF YOUR DROP BOX

Installation instructions will accompany your kiosk upon delivery. If you have misplaced your instructions contact support@ascabr.com to have this document emailed to you.

We offer a wide range of cabinets, including both indoor and outdoor options.

Please note: Rx drug drop cabinets used for medication disposal must meet DEA installation requirements. For more information contact our knowledgeable sales team.

Cabinets that anchor to concrete come with the bolts that are required for installation. All other cabinets require hardware specific to individual installation requirements. Please consult your installation team for further information.

ASC does provide instructions for proper installation. We recommend that a trained professional install your drop box.

HOW LONG WILL THE DROP BOX LAST?

All ASC cabinets are made of durable steel to provide a safe, secure product to protect your contents.

Our signage is made of the best, premium quality vinyl available. Our vinyl is a 7-year rated material that is then finished with a high quality laminate for an ultra-professional look.

All of our exterior drop boxes are made with stainless steel, have a lifetime warranty and will not rust. Interior cabinets can be either stainless or powder-coated steel. Non-stainless steel units come with a three year limited warranty.

All maintenance instructions are conveniently located inside each drop box detailing their individual cleaning needs.

Our high-quality vinyl has a life expectancy of 7-10 years.  We stand by our vinyl by providing a 3 year warranty to ensure that you are satisfied with your purchase.

REPLACING YOUR CURRENT DROP BOX

When it comes to location, we find it best to have the new drop box in a similar location as the prior drop box.  This way, your community knows where to find your Drop Box.

With our newest patented design, American Security Cabinets have taken a leap ahead of all other competitors.  Each liner is a seamless piece of cardboard with pre-applied, extremely strong adhesive where required. The liner fits perfectly into our kiosks so all materials are securely collected inside the liner and do not end up getting stuck between the liner and the kiosk wall.
US Patent. No. 10,981,710